Presentation of the Support department

The Support department was set up to enable a very rapid response to specific requests from our customers:
The “fees” department ensures that your patents remain valid worldwide;

On the basis of extracts from our internal databases, which are updated on a daily basis, the “customer management” department is in a position to supply you with all types of patent and mark portfolio and schedule reports. It works together with the fees department for pricing, reminder, legislation and invoicing-related issues.

The “documentation” department manages several databases for providing our customers and also the firm’s lawyers and engineers with the following services:

• documentary search (status, entitlement, priority documents, etc.), case law search;
• technology watch;
• internal and external case law watch using specialised journals and websites;
• issue of newsletters and provision on specialised legislative and case law information on our website;
• supply of scientific, technical and legal documents and/or translations.